To A3 or Not to A3 (

Article by Norbert Majerus: Most engineers [and healthcare professionals] like structure, process, and standardized forms; especially as a way of applying order when situations seem to be losing theirs. It is this element of standardization that many find appealing —confidence and comfort amid familiarity. Some people also like “one-size-fits-all” tools but they are not always happy with the fit. When we first learned and implemented six sigma in Goodyear’s R&D function, I tried to awkwar...